Return Policy

Kaplan IT Training, formerly Transcender, will accept practice exams for refund up to 30 days from the date of purchase. No exchanges or refunds will be granted for practice exams purchased for delivery via electronic download, except under the terms and conditions of Kaplan IT Training’s Pass Guarantee. Our eLearning products are not eligible for refunds. Our professional education online courses are available for refunds within 5 business days from purchase. A 10% cancellation fee applies.

Exchange Policy

Kaplan IT Training will accept products for exchange up to 90 days from the date of purchase. No exchanges will be accepted for products purchased for delivery via electronic download. The customer is responsible for any difference in retail price.

Terms and Conditions

The customer is responsible for all shipping and handling charges.

Exchanges and refunds do not apply to subscriptions, eLearning, eBooks, lab simulators, Office 2010, 2013, or 2016 products, professional education, or test voucher purchases.

A cancellation fee of 10% is applicable to all returns.

 

Return a Product

Please contact our student support team at 877.792.4441 or email info@kaplanit.com.